Terms & Conditions

VO RENTAL — Terms, Policies & House Rules


By booking a stay with VO RENTAL ("Vo Place Like Home"), you agree to the following terms. These apply to the primary guest and all members of their party.


1. Booking & Payment

  • The primary guest must be at least 25 years old and present for the duration of the stay.
  • A valid government-issued ID may be required prior to check-in.
  • When you book, we'll place an authorization hold on your card to confirm the reservation. An authorization hold is not a charge — it temporarily reserves the funds on your card and may briefly reduce your available credit, but no money is moved. Your card will not be charged until 30 days before your check-in date.
  • All rates are quoted in U.S. dollars and include applicable taxes and fees unless otherwise noted.

2. Cancellation Policy

Cancellation by Guest:

  • More than 30 days before check-in: Full refund (no charges have been made).
  • 30 to 8 days before check-in: 50% refund of the total booking amount.
  • 7 days or less before check-in: No refund.
  • No-shows: Guests who do not arrive and have not communicated with us in advance will be treated as a same-day cancellation, and no refund will be issued.

If you need to cancel, please reach out to us as soon as possible — we'll always do what we can to help.

Cancellation by Host: In rare cases, we may need to cancel a reservation due to circumstances beyond our control (such as property damage, emergency repairs, or safety concerns). If this happens, we will notify you as soon as possible and provide either a full refund or assist you in rebooking another available property, at your choice.


3. Check-In & Check-Out

  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Most of our properties offer self check-in via a keypad code, which will be sent to you the day of arrival.
  • Early check-in or late check-out may be available upon request and is subject to availability. Please ask in advance — we cannot guarantee it without prior approval.
  • Late check-out without approval may result in a fee equal to one additional night's stay.

4. Maximum Occupancy

  • Each property has a strict maximum occupancy listed on its booking page. This includes children, infants, and day visitors.
  • Exceeding the maximum occupancy is grounds for immediate termination of the stay without refund.
  • Only guests listed on the reservation are permitted on the property unless approved by us in writing.

5. House Rules

To keep our homes welcoming for every guest and respectful to our neighbors, please follow these rules during your stay:

  • Quiet hours: 10:00 PM to 7:00 AM. Please keep noise to a minimum during these hours, both inside and outside the home.
  • No parties or events. Gatherings beyond your registered guest count are not permitted, and any unauthorized gathering may result in immediate termination of your stay without refund.
  • No smoking of any kind, anywhere on the property — indoors or outdoors. This includes cigarettes, cigars, vapes, and cannabis. A $250 cleaning fee will be charged if smoking is detected, in addition to any damage costs.
  • Respect the home and the neighbors. Please treat the property like it's your own and be mindful of those living nearby.
  • Follow all local laws and ordinances, including parking, noise, and trash regulations.
  • Illegal activity of any kind is strictly prohibited and will result in immediate termination of the stay without refund and may be reported to local authorities.

6. Pet Policy

We're happy to welcome well-behaved pets!

  • One-time fee: $45 per pet, per stay.
  • Pets must be approved in advance — please let us know how many pets and what type before booking.
  • Guests are responsible for cleaning up after their pet at all times, both inside and outside the property.
  • Damage caused by pets is not covered by the pet fee. Any pet-related damage to the home, furniture, or grounds will be assessed separately and charged to the guest.
  • Pets should not be left unattended in the home unless crated.

7. Damage & Property Care

  • Guests are responsible for any damage, loss, or excessive mess caused during their stay, beyond normal wear and tear.
  • We ask that guests report any damage or maintenance issues as soon as they are noticed so we can address them quickly. Honest, prompt reporting is always appreciated.
  • After checkout, we conduct a property inspection. If damage is found, the guest will be notified, and charges may be applied to the card on file. Photos and documentation will always be provided.
  • Lost keys, fobs, or remotes will be billed at replacement cost (typically $25–$150 depending on the item).
  • Lockouts outside of normal hours that require dispatching a representative may incur a $75 service fee.

8. Cleaning & Checkout

We don't expect the home to be spotless at checkout — that's what the cleaning fee covers. We do ask that you:

  • Place dirty dishes in the dishwasher and start a cycle, or rinse and stack them in the sink.
  • Place used towels in the bathtub or laundry area.
  • Take out any trash to the designated bins.
  • Lock all doors and windows before leaving.

If the property is left in a condition requiring excessive cleaning (e.g., heavy stains, trash left throughout, dishes piled up, etc.), an additional cleaning fee may be charged.


9. Property "As Is" & Amenities

  • Each property is provided "as is." While we work hard to keep everything in great condition, occasional issues with appliances, Wi-Fi, hot tubs, pools, or other amenities can occur.
  • We will make every reasonable effort to address issues promptly during your stay, but we do not offer refunds for temporary outages or amenity issues beyond our control (such as utility outages, internet provider issues, or weather-related disruptions).
  • Please report any issue as soon as possible so we have a chance to fix it.

10. Liability & Assumption of Risk

  • Guests use the property and all its amenities — including but not limited to pools, hot tubs, fire pits, BBQ grills, balconies, stairs, and outdoor spaces — at their own risk.
  • VO RENTAL, its owners, and its representatives are not liable for personal injury, illness, accidents, lost or stolen personal items, or damage to guest property during the stay.
  • Guests are responsible for the safety and supervision of children and pets at all times.
  • We strongly recommend that guests obtain travel insurance to cover unexpected events.

11. Indemnification

The primary guest agrees to indemnify and hold harmless VO RENTAL, the property owner, and their agents from any claims, damages, or expenses arising from the actions of the guest or any member of their party during the stay.


12. Privacy & Security Devices

  • For the safety and security of our guests and property, exterior security cameras and/or smart doorbells may be in use at the entry points of our properties (e.g., front door, driveway). These devices record video only, never audio, and are never placed in any interior or private space.
  • Some properties may also use noise-monitoring devices that detect decibel levels (not conversations) to help us enforce quiet hours and protect our neighbors.
  • All such devices comply with applicable California privacy laws.

13. Force Majeure

VO RENTAL is not responsible for cancellations, delays, or interruptions caused by events beyond our control, including but not limited to natural disasters, fires, floods, severe weather, power outages, government orders, public health emergencies, or acts of war. In these cases, we will work with you in good faith to reschedule or refund where reasonable.


14. Right to Refuse Service & Termination of Stay

We reserve the right to refuse service or terminate a stay without refund if guests:

  • Violate the House Rules
  • Exceed maximum occupancy
  • Cause damage to the property
  • Disturb neighbors or violate local ordinances
  • Engage in illegal activity
  • Misrepresent the purpose of the stay or the number of guests

15. Governing Law & Dispute Resolution

  • These terms are governed by the laws of the State of California.
  • Any disputes will first be addressed by good-faith communication between guest and host.
  • If a dispute cannot be resolved informally, the parties agree to attempt mediation before pursuing legal action.
  • Any legal action shall be filed in the courts of Orange County, California.

16. Changes to These Terms

VO RENTAL may update these terms from time to time. The version in effect at the time of your booking is the version that applies to your reservation.


17. Contact

For any questions, concerns, or assistance during your stay, please reach out to us through the contact information provided in your booking confirmation. We're always just a quick message away.


By completing your booking, you acknowledge that you have read, understood, and agreed to these Terms, Policies, and House Rules.